Returns & Exchanges

At Gilbert Rugby, we want to ensure you are fully satisfied with your kit; if you are not happy with your purchase, you can return any unused item in its original packaging within 30 days for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the rugby gear you wish to send back.

2

Pack Your Gear

Securely pack the items in their original packaging, ensuring all tags remain attached and equipment is unused and in resalable condition.

3

Label and Post

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.

4

Refund Processing

Once our team inspects your return at the warehouse, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing